Master Service Agreement
This Master Services Agreement ("Agreement") sets forth the terms of your agreement to purchase Services ("Service") provided by ManagedWay Company ("Provider") subject to the prices, quantities, terms and conditions set forth in your Order Form ("Order Form") and governed by the terms and conditions contained in this Agreement.As used herein, ("You") or ("Your") refers to the customer.
Property Rights.Provider owns all rights, title and interest in Provider trade names, Service marks, inventions, copyrights, trade secrets, patents, and know-how relating to the design, function, or operation of plans and of the hardware and software systems and resources necessary to provide the individual Service elements of which they consist. This Agreement does not constitute a license to you to use Provider's trade names or Service marks.
Taxes.Service charges are on the Order Form and do not include applicable Taxes unless so indicated. New services or upgrades/relocations will result in additional fees/charges. If a prior Service location remains installed after a new Service location is installed, You will be responsible for Service charges for both Service locations until terminated as provided for each Service. You will be solely responsible, where applicable, for paying local and state personal property taxes associated with your equipment stored in a facility rented or owned by Provider. In the event that Provider is required by a governmental authority to pay property taxes on your behalf, Provider will have the right to be reimbursed by you for such amount. You must reimburse Provider within 30 days of written notice that a tax has been paid on your behalf by Provider.
Term and Termination.Provider may reject any Order Form at its discretion. This Agreement will remain in full force and effect for the term as specified on your Order Form, beginning from the date of Provider's acceptance, and will apply to all future Services you purchase from Provider. At the end of Initial Term as set forth in your Order Form, your Service will automatically renew for successive periods equal in length to the Initial Term, unless this Agreement is properly terminated as set forth herein.
Billing and Collection of Charges.You will be billed by Provider pursuant to the terms of your Order Form. Subject to the terms of your Order Form, Provider reserves the right to increase your rates and charges. All invoices are due and payable by the invoice due date. When billing is based on customer usage, charges will be billed monthly for the preceding billing periods. When Service does not begin on the first day of the month, or end on the last day of the month, the charge for the fraction of the month in which Service was furnished will be calculated on a pro rata basis. Billing by Provider will begin on the Service Commencement Date. Billing accrues through and includes the day that the Service is discontinued. Past due balances may be charged a minimum service fee of $35 plus 1.5% of the total outstanding amount. Declined credit cards will be charged a $10.00 declination fee. Accounts that are more than 10 days past due may have service discontinued for nonpayment. Accounts that have been discontinued for nonpayment are subject to a $100 reconnection fee. If your account has been turned over by Provider Incorporated to an outside agent for collection, you agree to pay Provider a "Processing and Collection" fee of not less than $50.
Billing Disputes.All payments to Provider are NON-REFUNDABLE. If you dispute a term or amount on an invoice, you must do so in writing within 60 days from the invoice date. Disputes must be sent by registered mail at the address provided for herein.
You must pay an amount equal to the part of the bill that is not in dispute. Payment of the amount of the invoice not in dispute will not be deemed to constitute acceptance of the portion of the invoice that is in dispute. If you report a disputed charge to your credit card company, and Provider later determines that it is a valid charge, you agree to pay Provider a "Processing Fee".
Allowances for Interruptions in Service
Interruptions in Service that are not caused by you, or during which Provider does not provide a replacement Service, may be credited to you for that part of the Service that the interruption affects. Credit allowances will only be made when an interruption occurs because of a failure of any component furnished by Provider. An interruption period begins from the time your Service is reported or is found to be out of Service. An interruption period ends when the Service or facility is operative. If you report a Service, Equipment, or facility to be inoperative but decline to release it for testing and repair, it is considered to be impaired, but not interrupted. For calculating credit allowances, every month is considered to have 30 days. A credit allowance for fixed recurring fees only is applied on a pro rata basis against the rates specified hereunder and is dependent upon the length of the interruption. Credit allowances will only be given for interruptions of 24 hours or more.
Limitations on Allowances
No credit allowance will be made for: (a) interruptions due to the cause of, negligence of, or noncompliance with this Agreement or any posted policy of Provider by, you or your Users; (b) interruptions of Service during any period in which Provider is not given full and free access by you to your facilities and equipment for the purpose of investigating and correcting interruptions;(c) interruptions of Service during a period in which you continue to use the Service on an impaired basis; (d) interruptions of Service during any period when you have released Service to Provider for maintenance purposes or for implementation of an Order Form placed by you for a change in Service arrangements; and (e) interruption of Service during a time period in which Provider provides a satisfactory replacement Service.
Cancellation for Service Interruption.Cancellation or termination of your Service due to Service interruption is permitted only if you experience a single continuous outage of Service for no less than 7 days or more or cumulatively for 14 days within a continuous 3 month period. The right to cancel Service under this provision only applies to the single Service or equipment that has been subject to the outage.
Cancellation of ServiceIf you cancel an Order Form or terminate Services before the completion of the Service term ("Early Termination") for any reason whatsoever other than a Service interruption (as defined above), you agree to pay charges to Provider, as defined below. These charges will become due and owing as of the effective date of the cancellation or termination. For month to month contracts, Your liability for Early Termination will be equal to: (i) all unpaid Non-Recurring charges reasonably expended by Provider to establish Service to you; plus (ii) any disconnection, early cancellation or termination charges reasonably incurred and paid to suppliers or third parties by Provider on your behalf or to enable your Service, including but not limited to any and all waived or discounted installation charges; supplier or wholesaler termination charges incurred by Provider; plus (iii) all Recurring Charges incurred prior to disconnection, cancellation or termination plus fees equal to (6) times your monthly recurring fee for the Service; (iv) any waived or promotional credits applied on earlier invoices; minus (v) reasonable allowance for costs avoided by Provider as a direct result of the your cancellation. For contracts for a term, your liability for Early Termination will be equal to your Monthly Recurring Charge ("MRC") times 100% times the remaining months of Your Service Term.
All cancellations must be received in writing according to the above deadlines. Regular mail, email and fax notifications are acceptable. Upon cancellation, you are responsible to remove your equipment, data, information, systems and property of any kind from the Service and to return all equipment provided to you by Provider to: ManagedWay 24275 Northwestern Hwy. Ste. 101 Southfield, MI 48075. If you fail to redeem your equipment within 14 days following the termination of this Agreement, you agree that your equipment, data, information, systems and property of any kind will be deemed abandoned and will become the sole property of Provider.
Transfers and AssignmentsYou may not assign or transfer your rights, passwords or duties in connection with the Services provided by Provider without the prior written consent of Provider. All transfers of rights or duties herein, without the advanced permission in writing of Provider, shall be void and unenforceable as a matter of law.
Limitation of Liability.
PROVIDER SHALL NOT BE LIABLE FOR ANY AND ALL: DIRECT OR INDIRECT, INCIDENTAL, GENERAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY OR LOSS OF USE, EVEN IF CUSTOMER IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO CUSTOMER FOR A BREACH OF THESE POLICIES, OR AN ORDER FORM OR TERM AND CONDITION OF PROVIDER. IN THE EVENT OF A BREACH OF AN OBLIGATION BY PROVIDER, CUSTOMER'S DAMAGES SHALL BE LIMITED TO $500. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, YOU AGREE TO ACCEPT THE SERVICE ON AN "AS-IS" NON-WARRANTABLE BASIS. PROVIDER EXPRESSLY DISCLAIMS THE WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE PROVIDING OF GOODS AND SERVICES TO YOU. YOU RECOGNIZE THAT THE INTERNET CONSISTS OF MULTIPLE PARTICIPATING NETWORKS THAT ARE SEPARATELY OWNED AND NOT SUBJECT TO PROVIDER'S CONTROL. YOU AGREE THAT PROVIDER SHALL NOT BE LIABLE FOR DAMAGES INCURRED OR SUMS PAID WHEN THE SERVICES ARE TEMPORARILY OR PERMANENTLY UNAVAILABLE DUE TO MALFUNCTION OF, OR CESSATION OF, INTERNET SERVICES BY NETWORK(S) OR INTERNET SERVICE PROVIDERS NOT SUBJECT TO PROVIDER'S CONTROL, OR FOR TRANSMISSION ERRORS IN, CORRUPTION OF, OR THE SECURITY OF YOUR INFORMATION CARRIED ON SUCH NETWORKS OR INTERNET SERVICE PROVIDERS. PROVIDER SHALL HAVE NO LIABILITY HEREUNDER FOR DAMAGES INCURRED OR SUMS PAID DUE TO ANY FAULT OF CUSTOMER OR ANY THIRD PARTY, OR BY ANY HARMFUL COMPONENTS (SUCH AS COMPUTER VIRUSES, WORMS, COMPUTER SABOTAGE, AND 'DENIAL OF SERVICE' ATTACKS). PROVIDER IS NOT LIABLE FOR ANY BREACH OF SECURITY ON YOUR NETWORK, REGARDLESS OF WHETHER ANY REMEDY PROVIDED IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. YOU AGREE THAT YOU WILL NOT HOLD PROVIDER RESPONSIBLE FOR ANY SELECTION OR RETENTION OF, OR THE ACTS OR OMISSIONS OF, THIRD PARTIES IN CONNECTION WITH THE SERVICES (INCLUDING THOSE WITH WHOM PROVIDER MAY CONTRACT TO OPERATE THE SERVICES), OR HOLD A THIRD PARTY RESPONSIBLE FOR ANY SELECTION OR RETENTION OF, OR THE ACTS OR OMISSIONS OF, PROVIDER IN CONNECTION WITH THE SERVICES. WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT YOU WILL NOT HOLD PROVIDER RESPONSIBLE FOR (A) THIRD PARTY CLAIMS AGAINST CUSTOMER FOR DAMAGES, (B) LOSS OF OR DAMAGE TO CUSTOMER'S RECORDS OR DATA OR THOSE OF ANY THIRD PARTY, OR (C) LOSS OR DAMAGE TO CUSTOMER ASSOCIATED WITH THE INOPERABILITY OF CUSTOMER'S EQUIPMENT OR APPLICATIONS WITH ANY COMPONENT OF THE SERVICES OR THE PROVIDER NETWORK. YOU AGREE TO MAKE ALL CLAIMS RELATED TO THE SERVICES DIRECTLY AGAINST PROVIDER, AND WAIVE ANY RIGHT TO RECOVER DAMAGES (DIRECTLY OR BY INDEMNITY) RELATED TO THE SERVICES BY CLAIMING AGAINST OR THROUGH A THIRD PARTY TO THIS AGREEMENT.
Notices and CommunicationsYou must designate on your Order Form a mailing address and e-mail address to which Provider may mail or deliver notices and other communications. All notices you send to Provider must be in writing, by registered mail, sent to:
24275 Northwestern Hwy
Southfield MI, 48075
Terms of ServiceYou agree to abide by Provider's Terms of Service, as may be amended from time to time, and which is incorporated by reference and made a part of this Agreement.
Acceptable Use PolicyYou agree to abide by Provider's Acceptable Use Policy, as may be amended from time to time, and which is incorporated by reference and made a part of this Agreement.
Domain Name Terms and ConditionsYou agree to abide by Provider's Domain Name Terms and Conditions, which may be subject to change, as found on www.managedway.com, and which is incorporated by reference and made a part of this Agreement.
Applicable Law. Venue and Jurisdiction. Dispute Resolution.This Agreement shall be subject to and governed by the laws of the State of Michigan. Any claim under this Agreement may be arbitrated in Oakland County Michigan if Provider gives advanced written consent to you to arbitrate.. Notwithstanding the foregoing, venue for any legal action arising out of this Agreement shall be exclusively within the State of Michigan, Oakland County Circuit Court or the Federal District Court for the Eastern District of Michigan
Third-Party Services.Provider allows access to advertisers and third-party merchant sites ("Merchants") on www.managedway.com from which you may purchase certain goods or services. You understand that Provider does not operate or control the products or services offered by Merchants and that Provider is not responsible for information provided to you by the Merchants. Merchants are responsible for all aspects of order processing, truth in advertising, fulfillment, billing, and customer service relating to the services and offers advertised and sold by Merchants. Provider is not a party to the transactions entered into between you and the Merchant and you agree that Provider will not be liable to you for any contract, promise, obligation, pledge, or other agreement entered into between you and the Merchants. Provider's site contains links to other Web sites. Provider is not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by Provider. Inclusion of any linked website on our Provider's site does not imply approval or endorsement of the linked website by Provider. If you decide to leave Provider's website and access these third-party sites, you do so at your own risk.
Partial Invalidity. Waiver. Conflict of Terms.If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, the remaining provisions will nevertheless remain in full force and effect. One or more waivers of a breach of the terms and conditions of this Agreement shall not constitute a waiver of any future breach thereof. In addition should a term of the MSA and any other posted policy of Provider be in conflict with one another, the MSA shall control.
Statute of Limitations
YOU AGREE THAT ANY CLAIM AGAINST PROVIDER, WHETHER ARISING IN TORT, CONTRACT OR OTHERWISE, MUST BE BROUGHT WITHIN 6 MONTHS OF THE DATE GIVING RISE TO THE CLAIM.