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Regional digital agency

Twenty years across every product we sell

A Detroit-area agency has hosted their customers' workloads on our infrastructure since 2006. The biggest of those customers is a global engineering software vendor,a customer the agency has held for more than 25 years, and one we've been running for them since 2009.

Row of black server rack doors with locking handles in a tym2 data hall
The challenge

A workload that outlasts the gear it runs on.

A digital agency that hosts their customers builds the stack on whichever provider they're with at the time. Over a quarter century, the agency's flagship customer,a global engineering software vendor,has grown from a single managed website into a private cloud with disaster recovery, with every step in between. The provider has to keep up at each stage, or the agency has to move.

We've been the provider for that workload since 2009. The workload has moved through shared hosting, DirectAdmin management, a half-cabinet at TYM2, private cloud, and a disaster recovery footprint that at one point extended from Troy out to Los Angeles. The agency's side of the contract has been continuous through every stage.

2006
Customer since
Continuous service
5+
Product lines they buy
Hosting, DA, colo, cloud, DR
2009
Flagship workload joined us
A 27-year customer of the agency, hosted on us ever since
2025
Current modernization
Cabinet workloads moving to a fresh private cloud
How it works

Every product line we sell, in service of one workload.

The workload started on shared hosting. It moved to a DirectAdmin server we manage for the agency. As it grew, we added a colocation half-cabinet at TYM2. The cabinet grew into a private cloud. The cloud added disaster recovery,including a coast-to-coast DR zone we built out in Los Angeles. Every transition was scoped by us, planned with the agency, and run without breaking their customer-facing URLs.

In 2025 the agency came back with the next chapter: moving the half-cabinet workloads into a fresh private cloud build on our current-generation infrastructure. Same agency on the other end of the contract. New platform underneath.

Outcome

Twenty years across the full product line. One agency.

The agency keeps winning customers and building sites. Their flagship customer's workload has moved across every product we sell, in the order each stage required. The relationship has held.

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