Your servers in our buildings,
run by our team
Our team is the engineers who designed both Troy buildings, the network operators who keep them online, and the on-site technicians who work the rack floor. Same people, three shifts, every day of the year. When something on your gear needs eyes, one of them is who works it.
Four ways to rack
From a single appliance on a shared shelf to a dedicated room. Pick the footprint that fits, scale into the next one when the build calls for it.
for a single 1U slot
One or two units, racked in a shared cabinet
For a single appliance or a pair of 1U servers. Power, network drop, and remote hands on the shelf. Cross-connects to our fiber or to your carrier on request.
Get a QuoteQuarter, half, or full 42U
A locked private cabinet at 10U, 20U, or 42U. Up to 30kW+ per rack available where the build warrants it.
Get a Quotefor your footprint
Fenced footprint, badge-controlled access
A fenced, locked cage with your own badge list. Sized to your rack count. Common in regulated and multi-tenant deployments where customer separation matters.
Get a Quotefor your room
A dedicated room at datacenter scale
Your own room inside the facility. Dedicated power infrastructure, your own access controls, room to lay out racks and infrastructure the way you want them.
Get a QuoteThe credentials, plainly
What the facilities are audited for and what they're built to do. Reports available under NDA.
Concurrently maintainable power and cooling, audited annually.
Audited annually. Reports available under NDA.
Facility-level controls support PCI workloads. SOC 2 report covers shared controls.
600 and 319 Executive Drive, Troy, Michigan.
Per rack available where the build warrants it.
Some customers are now in their third decade with us.
Hands on the rack when you need them
Two tiers of remote-hands. Standard work is hourly. Engineering-scope work is quoted up front so you know what it costs before we start.
Eyes-on tasks at the rack, billable hourly
- Hard reboots, power cycles, and console-cable attach.
- Optic and drive swaps from your provided spares.
- Visual inspections, photos of front and back of equipment, link-light reports.
- Basic patch-cable runs within your cabinet or cage.
Scoped engineering work, quoted per engagement
- Initial racking, cabling, and labeling of new gear from receiving to power-on.
- Configuration assistance under your direction. Console sessions with one of our engineers on the floor.
- Cross-connect ordering, MMR work, and structured cabling runs.
- Decommissions, equipment receiving, and secure media destruction with chain of custody.
Everything the rack needs to run
Every footprint has available dual A/B power feeds from independent distribution. Cooling is N+1 at minimum across the room. Cross-connects to our fiber or to a carrier of your choice are quoted per build, and most run within the same day or two of order acceptance, because we operate the Meet-Me Room ourselves and don't wait on a third party to patch.
Network options range from a single port on our switch to direct BGP with our AS 53292, with transit, IP space, peering, and DDoS mitigation available as the build calls for it. We can also land a private wave or dedicated fiber from any carrier present in the building, and several that aren't, via our own backbone across Southeast Michigan.
The facility is staffed around the clock by a 24/7 NOC and on-site technicians. Portal access for your team rides behind fail2ban and 2FA, with a per-account audit log for the security review your auditor will ask about. The rest of the room runs the way Tier III+ requires: environmental sensors, badge controls, camera coverage.
Questions IT directors actually ask
The ones we get on the first call. If yours aren't here, the answer is on the other end of the phone.
Can I bring my own fiber?
Yes. We run the Meet-Me Room and operate our own fiber across Southeast Michigan, so cross-connects to your chosen carrier are inexpensive and fast to provision. If you want to bring a wave, dark fiber, or a transit drop from a specific provider, we coordinate the LOAs and the build with them. If you'd rather take transit from us, our AS 53292 sits in the same building.
What's your power redundancy?
Both Troy facilities are Tier III+. Concurrently maintainable means any single component in the power or cooling path can be taken out of service without dropping load. Dual feeds are available where the build calls for it, from independent power distribution. UPS plus diesel generation backs the room, tested under load on a published schedule.
How do my staff get on-site?
Badged 24/7 access for anyone on your authorized list. We collect the list at install and update it on request, same-day for adds and removals. Visitors and vendors are escorted by your team or by ours, depending on what you want. The facility is staffed around the clock; you don't need to coordinate with anyone to walk in at 3 a.m.
How does Smart Hands billing work?
Standard Smart Hands is billed hourly with a short minimum, with a discounted block rate for customers who buy a recurring allotment. Smart Hands Elite covers racking new gear, configuration work, and structured cabling. It's scoped and quoted per engagement so you know the cost before we start. Either tier opens via the portal or by calling the line.
What carriers and exchanges are in the building?
Multiple national transit carriers and regional fiber providers terminate in both facilities, alongside our own AS 53292. We're happy to share the current carrier list under NDA for a specific build. The right answer depends on which routes you're trying to land where.
Who do I talk to when something breaks?
Our 24/7 line gets a real person on the first ring. From there, an on-call engineer who runs the platform engages. Not a tier-one queue. The portal opens a ticket against the same team. Most production tickets are in an engineer's hands within minutes.
Quote it, or walk it.
Tell us the footprint, the power, and what you want landed where. We'll send a quote that fits. Or come by and see the room before you sign anything. Most tours run on Tuesdays.