Backup as a service, on Ceph or BackupPC rsync
Scheduled snapshots and offsite replication for the workloads we run, with retention you set. Triple-replicated on the same storage tier behind the VMs.
Backups that someone is responsible for
Managed Backups is a service, not a self-serve dashboard. Our team operates the backup stack, sets up the schedule we agreed on, verifies that the backups actually run, and is on the phone when a restore is needed. Each customer gets a private install of the backup software, not a shared tenant.
VMs on our cloud back up against the underlying Ceph cluster, with no agent inside the guest. Hosts and workloads that are not on our cloud (colocated servers, machines at your office, customer endpoints) back up over the network with a BackupPC agent. Retention is whatever you set; we keep what you keep.
Where your backups actually live
The storage, the transport, and the geography behind the service.
Snapshots land on the same all-NVMe Ceph cluster that sits behind the VMs. Triple-replicated by default.
Agent-based file backups for hosts that are not VMs on our cloud. rsync over SSH; pooled and deduplicated on the backup target.
Offsite replication between our Troy datacenters. Cross-region replication to another provider available where the contract calls for it.
Three quick questions
The ones we get on the first call. If yours is not here, the answer is on the other end of the phone.
What can you back up, and what do I run?
VMs on our cloud are snapshot-backed against the underlying Ceph cluster, with no agent inside the guest. Hosts and workloads that are not VMs on our cloud (your own servers, customer machines, colocated boxes) are backed up over the network with a BackupPC agent. We run the backup stack; you set the schedule and retention.
How does restore work?
A restore is a ticket and a phone call. For a single file pull, we mount the snapshot and hand back the file. For a full VM restore, we either roll the VM back in place or stand up a clone next to it for verification before cutover. Restore practice runs are a service we encourage; tell us in the contract and they go on the calendar.
Is offsite replication included?
Replication between our two Troy facilities is part of the standard service when both sides of the contract are with us. Cross-region replication to a third party is available where the contract calls for it and the destination is on a network we trust.
Tell us what needs backing up
The workloads, the schedule, the retention, the restore expectations. We will scope the service and operate it.
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